What You Pay
We don't quote a cable repair price without seeing the door, because the job changes depending on whether one cable snapped or both are frayed, whether the drum is scored, and whether the spring system needs attention at the same time. A single cable job is usually straightforward. If the cable let go and the door came down hard, there can be track damage or a bent roller that adds to the bill, and we won't know that until a tech has eyes on it.
What we can tell you: this is not a job to put off for a quote comparison. A frayed cable under tension is a safety issue, not a convenience one, and the part itself is cheap next to the labor and the risk of the door dropping on a car or a person. If you want a number before we show up, tell us what you're seeing - which side, whether the door still opens, whether you hear a snap - and we can narrow it down over the phone.
We serve homeowners across the Summerville area, including out toward Ladson, Ridgeville, Goose Creek, Hanahan, Ravenel, Moncks Corner, Hollywood, and Cottageville, and pricing doesn't change much by town - it changes by door and by what's actually wrong with it.
What the Repair Takes
Most cable jobs run on the shorter side once a tech is on site: unload the spring tension safely, pull the old cable off the drum, run the new one, and reset tension and travel limits. If it's a single snapped cable on an otherwise sound door, that's typically it. If both cables are original and one just let go, we usually recommend replacing the pair rather than leaving a twenty- or thirty-year-old cable sitting right next to a brand new one - it's going to fail next anyway and the labor to come back out costs more than the second cable would have.
Where it takes longer: if the cable snapped while the door was moving and it dropped, bent a track, or came off its rollers, that's a separate repair layered on top. We check the drums for grooving, the bottom brackets for stress cracks, and the opener's force settings before we call the job done, because a cable that failed once due to a bent track will just fail again if the track isn't straightened first.
One limit worth being upfront about: if the door itself is old enough that parts are discontinued - which happens with some of the original doors still on houses built in the 1980s and 90s - sometimes a cable fix on its own isn't worth doing and replacement makes more sense long-term. We'll tell you if we think that's the case instead of patching it anyway.
What Causes It Around Here
Most houses across this service area went up between 1977 and 2005, with the typical build year sitting around 1992, and a lot of them still have original hardware. Cables don't last forever - the galvanized coating wears thin, strands start to separate near the drum where the bend is tightest, and eventually one lets go, usually without warning. A cable on a door installed in 1992 is now over thirty years old, well past the point where fraying is a question of when, not if.
This area sits in a mild climate band with occasional freezes, not the hard winters that snap cables outright from cold-brittleness. Here it's a slower problem: humidity and the coastal air work on the cable's coating year-round, and the occasional freeze adds just enough contraction and expansion to speed up fatigue at the drum end. That's different from what you'd see further inland or further north, and it's why a cable here often shows wear as rust and fraying rather than a clean snap from cold.
The service area spans eight named pockets of mostly 1980s and 90s construction, running from Ladson four miles out to Cottageville eighteen miles out, and the pattern repeats across all of them: original cables, original drums, decades of coastal humidity, and a failure that finally shows up now.
How It Shows Up
A cable going bad rarely happens quietly. The most common sign is one side of the door sitting lower than the other, or the door hanging crooked in the opening - that's one cable still holding while the other has stretched, frayed, or come off the drum. You might hear a loud bang or snap from the garage, often when the door is going up or down, which is the cable letting go under tension.
Sometimes it's slower: the door starts to shudder or jerk partway through its travel, or you notice frayed strands sticking out near the bottom corner brackets where the cable loops through. If the opener strains, reverses, or won't close the door all the way, a cable riding loose on the drum can be the reason, even before it fully breaks.
Across the service area's roughly 39,270 households, most of them in owner-occupied houses built in that same late-1970s-to-mid-2000s stretch, the same cable problem shows up house after house, almost always on a door that's never had the cables replaced since it was installed. If your door is sagging to one side or you heard a bang and now it won't move right, don't keep running the opener - call before the other cable goes too.
Frequently asked questions
Can I drive my car out if a garage door cable snapped?
If the door is down and won't open, don't force it open by hand or run the opener repeatedly - with one cable gone, the door can be unevenly balanced and drop further. If the door is already up, get the car out and leave the door up until a tech arrives rather than trying to close it.
Do both cables need replacing or just the broken one?
If your door's cables are original to a house built in the 1980s or 90s, we usually recommend replacing both even if only one snapped - the other is the same age and under the same strain, and it's cheaper to do it once than to pay a second service call in a few months.
Is a broken cable the same as a broken spring?
No. The spring stores the lifting force; the cable connects the drum to the bottom bracket and carries the door's weight up and down. A snapped cable usually drops one side of the door suddenly, while a broken spring makes the door feel far heavier or unable to lift at all.
How fast can someone come out for a snapped cable?
We don't have a standard response time to quote here, but a door that won't close safely or is hanging on one cable is treated as a priority call. Reach out and describe what happened and we'll get you a realistic window.
Related services
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Cable Repair across the Summerville area
We also handle cable repair in these Summerville-area suburbs.
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